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FAQ

Merchandise
Our specialty is to create custom items for your school or organization. 
You can view the services that we offer here: Services
Customization: Though it is best to offer the item(s) as is, we are able to customize certain items to make them more personal. Some options are putting a name on the back of a hat or putting a name or jersey number below a logo on a tumbler. Note: There may be an extra charge for adding customization.
Working With Us
Please refer to this link: Working With Us for further information.
Pricing
There are numerous factors that play in to our pricing. Our main goal is to offer items at a fair price so that all families can afford purchasing something for their child.
Prior to items being available on our site, we are in communication with the school/PTA/team to see if they want to make a profit from sales. Surprisingly, most of the time, the organization(s) request no profit and that we just offer the item(s) at the best price that we can.
With that said, there are items in which the organization requests to make some sort of profit. The prices will reflect such.
Just note: all pricing is agreed upon with the organization (School, PTA, etc).
Shipping
We currently have to charge for shipping. There are 3 tiers with shipping:
Tier 1 - $5 shipping if purchasing $0.01 to $24.99
Tier 2 - $8 shipping if purchasing $25.00 to $49.99
Tier 3 - Free Shipping if purchasing $50 or more
We were contemplating on what we can do to minimize shipping fees, however we have to account for shipping materials (packaging, labels, etc.) and dropping off the items to the post office (we noticed that there is a lesser chance of items being lost when we personally drop off the items to our local post office).
Order Pick Up
An alternative to shipping will be picking up your order from our warehouse. Please be sure to choose the Pick Up option when checking out.
You will receive an email when your order is ready for pick up. We do request that you bring your receipt or have your order number accessible to pick up your order.
We do request that you wait until you receive confirmation that your order is ready for pick up. Arriving prior to receiving the notice that your order is ready for pick up may delay your order and there are instances in which we need to reproduce items.
Receiving Your Order
How long will it take to get my order?
The initial order(s) for a new school may take about 5-7 days after the first group of orders come in. This is so that we can gauge what sort of inventory we need to print and stock.
If your item(s) are in stock, they leave our warehouse within 1-3 business days.
If items are sold out (or not yet printed), we will have to make them. Don't worry, you may actually be the first to order that particular item.
A message which states that we need to make more items will appear if an item is sold out. Please do not be turned away if you see that message - we just need to order in more items and print. It should not take much time. We anticipate about 3-5 days.
Please add additional days for transit with our shipping carrier(s). We normally use USPS, however we reserve the right to change carriers at any time.
What if I receive the wrong item(s)?
We are extremely careful when we package items and double check that each order is packaged with the correct items shown on the order form. With that said, we are human and there is a possibility for mistakes. In the instance that you receive item(s) that you did not order, please contact us for us to make it right.
I ordered a shirt but it is too small or too big... what can I do?
The sizing of merchandise is pretty universal. Our items come tagged with the sizing from our vendors. We do reserve the right to replace the the tag with one of ours for branding purposes.  If your child wears a small, for example, a small should fit. If there are any issues, please contact us.
I ordered the wrong item, what can I do?
If you ordered the wrong item, please contact ASAP. We will attempt to locate the order prior to packaging and shipping. You can use the Contact Us link at the top of the page. Be sure to include your name, email address, order number and what you meant to order.
My order is taking a long time and I have not received tracking information...
We attempt to have all orders ship out within 1-3 days. If an item is sold out, we have to make the item, which may take an additional 1-3 days. You  will be notified if there is a delay. Contact us if you have any questions.
My order shows shipped, however I have not received it...
Once you receive your tracking information, the item(s) are dropped off at the local post office (literally 2 blocks away) or we request a pick up (due to large number of shipments). If you track your item and it does not show any movement, please be patient and wait a couple of days. There are instances in which the post office does not scan the item(s) when they receive it. We noticed this is the case when we have to drop off very large amount of packages - the post office requests us to put them in the large shipping containers which are located in the back of the post office. When this happens, the item(s) are definitely not scanned and may be scanned at the next point of transit.
There also may instances in which the post office loses items - if you do not receive your item(s), please contact us - we will make it right for you!
Refund Policy
We have a 7-day refund policy, which means you have 7 days after receiving your item(s) to request a refund/exchange/return.
To be eligible for a return/refund/exchange, your item must be in the same condition that you received it - unworn and/or unused. You will also need a receipt or proof of purchase as well as a RA (Return Authorization) number.
To begin the process for a return/refund/exchange, please contact us by filling out our contact form. If your return is accepted, we will send you a RA number as well as instructions on how and where to return your package. Items sent back to us without requesting a RA will not be accepted. The customer is also responsible for return shipping costs.
If you have any questions during the return/refund/exchange process, you can always contact us.
Damaged Goods
Please inspect your order when you receive it. Contact us immediately if there are any issues. We inspect each and every item after it is printed and prior to shipping, however an item my slip by our inspection process.
Exchanges
Please follow the steps above. If you need to exchange for a different size, just contact us. We are extremely understanding.
Refunds
Please follow the steps above. Once approved, you will receive a refund on your original payment method. Please allow 3-5 days for the refund to show up on your account.
Bottom Line
We are extremely understanding and willing to work with you regarding any issue or order. All we ask is for communication and we will provide the same. If there are any issues, we will make it right. We just ask that you contact us. Bad reviews, especially with instances out of our control, can ruin a small business. With that said, if there was something wrong and you feel we did not uphold our promise, by all means, please share your thoughts. Thank you!